* { margin:0; padding:0; box-sizing:border-box; }
body { font-family:-apple-system,"Microsoft YaHei",sans-serif; background:#F6F7F9; color:#111827; font-size:14px; }
/* 设计 token */
:root {
  --primary:#2563EB; --bg:#F6F7F9; --card:#fff; --border:#E5E7EB;
  --text:#111827; --sub:#6B7280; --danger:#DC2626; --warn:#D97706; --ok:#16A34A;
  --radius:10px;
}
/* 三栏布局 */
.workbench { display:flex; height:100%; max-width:1440px; margin:0 auto; }
.nav { width:224px; background:var(--gradient-brand-dark); border-right:1px solid rgba(255,255,255,.06); padding:0; display:flex; flex-direction:column; flex-shrink:0; }
.brand { height:60px; display:flex; align-items:center; gap:10px; padding:0 16px; color:#fff; font-weight:700; font-size:16px; letter-spacing:-.02em; border-bottom:1px solid rgba(255,255,255,.08); }
.brand .logo { width:28px; height:28px; border-radius:8px; background:linear-gradient(135deg,#4770FF,#635BCE); display:flex; align-items:center; justify-content:center; font-size:14px; font-weight:800; color:#fff; }
.nav h1 { font-size:16px; color:var(--primary); padding:0 8px 14px; border-bottom:1px solid var(--border); margin-bottom:12px; }
.nav-item { padding:9px 12px; border-radius:8px; cursor:pointer; color:#AEB8C6; margin:2px 8px; font-size:14px; display:flex; align-items:center; gap:10px; transition:background .12s,color .12s; }
.nav-item:hover { background:rgba(255,255,255,.07); color:#fff; }
.nav-item.active { background:rgba(71,112,255,.24); color:#fff; }
.nav-item svg { width:18px; height:18px; flex:none; }
.nav-bottom { margin-top:auto; font-size:12px; color:#8A94A3; padding:12px 14px; border-top:1px solid rgba(255,255,255,.08); }
.queue { width:350px; background:#fff; border-right:1px solid var(--border); display:flex; flex-direction:column; flex-shrink:0; }
.queue-head { padding:14px 16px; border-bottom:1px solid var(--border); }
.queue-head h2 { font-size:15px; }
.queue-stats { display:flex; gap:8px; margin-top:8px; font-size:12px; flex-wrap:wrap; }
.qs { font-size:12px; padding:4px 8px; border-radius:6px; margin-right:6px; display:inline-block; min-width:86px; } .qs .mini-bar { display:block; height:3px; background:rgba(0,0,0,.08); border-radius:2px; margin-top:4px; overflow:hidden; } .qs .mini-bar span { display:block; height:100%; border-radius:2px; }
#statDone { min-width:auto; padding:4px 10px; background:var(--surface-subtle); border:1px solid var(--border); border-radius:6px; margin-right:0; }
.qs.warn { background:#FEF3C7; color:var(--warn); }
.qs.danger { background:#FEE2E2; color:var(--danger); }
.q-tabs { display:flex; gap:4px; padding:8px 16px; border-bottom:1px solid var(--border); }
.q-tab { padding:4px 10px; border-radius:14px; font-size:12px; cursor:pointer; color:var(--sub); }
.q-tab.active { background:var(--primary); color:#fff; }
.task-list { flex:1; overflow-y:auto; }
.task-item { padding:9px 12px 9px 14px; border-bottom:1px solid var(--border); cursor:pointer; position:relative; }
.task-item:hover { background:#F9FAFB; }
.task-item.active { background:#EEF3FF; }
.task-item.active::before { content:""; position:absolute; left:0; top:8px; bottom:8px; width:3px; border-radius:3px; background:var(--primary-600); }
.task-name { font-weight:650; font-size:13px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.task-reason { font-size:12px; color:var(--text-muted); margin-top:3px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.priority-dot { width:7px; height:7px; border-radius:50%; background:#C8D0DA; display:inline-block; margin-right:7px; flex:none; }
.task-item[data-priority="critical"] .priority-dot { background:var(--danger); }
.task-item[data-priority="high"] .priority-dot { background:var(--move-call); }
.task-row1 { display:flex; align-items:center; gap:6px; }
.task-row1 .task-name { flex:1; min-width:0; }
.task-type { display:inline-block; font-size:11px; padding:1px 8px; border-radius:10px; margin-right:6px; }
.tt-reply { background:#FEE2E2; color:var(--danger); }
.tt-overdue { background:#FEF3C7; color:var(--warn); }
.tt-due { background:#E0E7FF; color:var(--primary); }
.tt-call { background:#FEF3C7; color:#D97706; }
.tt-stage { background:#F3E8FF; color:#7C3AED; margin-left:4px; }
/* 执行区 */
.stage { flex:1; display:flex; flex-direction:column; overflow:hidden; }
.stage-empty { display:flex; align-items:center; justify-content:center; color:var(--sub); height:100%; font-size:15px; }
.stage-head { padding:14px 20px; border-bottom:1px solid var(--border); background:#fff; display:flex; align-items:center; justify-content:space-between; }
.stage-body { flex:1; overflow-y:auto; padding:16px 20px; display:flex; gap:16px; }
.col-chat { flex:1; background:#fff; border-radius:var(--radius); border:1px solid var(--border); padding:14px; min-width:0; overflow-y:auto; max-height:calc(100vh - 150px); }
.col-ai { width:380px; background:#fff; border-radius:var(--radius); border:1px solid var(--border); padding:14px; flex-shrink:0; overflow-y:auto; max-height:calc(100vh - 140px); }
/* 组件 */
.btn { padding:8px 16px; border-radius:8px; border:none; cursor:pointer; font-size:14px; }
.btn-primary { background:var(--primary); color:#fff; }
.btn-ok { background:#E8F5E9; color:var(--ok); border:1px solid var(--ok); }
.btn-ghost { background:#fff; color:var(--sub); border:1px solid var(--border); }
.btn-sm { padding:5px 10px; font-size:12px; }
.copy-box { background:#F8FAFC; border:1px solid var(--border); border-radius:8px; padding:12px; margin:10px 0; }
.copy-text { font-size:14px; line-height:1.6; white-space:pre-wrap; }
.copy-btn { margin-top:8px; }
.ai-field { margin-bottom:10px; }
.ai-label { font-size:12px; color:var(--sub); margin-bottom:3px; }
.ai-value { font-size:14px; }
.action-row { display:flex; gap:8px; flex-wrap:wrap; margin-top:12px; }
.quick-date { display:flex; gap:6px; margin-top:10px; flex-wrap:wrap; }
.qd { padding:5px 12px; border:1px solid var(--border); border-radius:14px; font-size:12px; cursor:pointer; background:#fff; }
.qd:hover { border-color:var(--primary); color:var(--primary); }
.chat-line { padding:6px 0; border-bottom:1px solid #F5F5F5; font-size:13px; }
.chat-line .who { font-weight:600; color:var(--primary); }
.chat-line .who.me { color:var(--ok); }
.chat-line .ts { color:#B0B0B0; font-size:11px; margin-left:6px; }
/* 视图 */
.view { display:none; height:100%; overflow-y:auto; }
.view.active { display:block; }
.view-body { padding:20px; max-width:1200px; margin:0 auto; }
/* 表格 */
table { width:100%; border-collapse:collapse; font-size:13px; background:#fff; border-radius:var(--radius); overflow:hidden; }
th { background:#F0F4FF; color:var(--primary); padding:10px; text-align:left; cursor:pointer; }
td { padding:8px 10px; border-bottom:1px solid #F5F5F5; }
tr:hover td { background:#F9FAFB; }
.lbl { display:inline-block; background:#E8F0FE; color:var(--primary); border-radius:8px; padding:1px 6px; font-size:11px; margin:1px; }
.lbl.bad { background:#FEE2E2; color:var(--danger); }
.toast { position:fixed; bottom:24px; left:50%; transform:translateX(-50%); background:#111827; color:#fff; padding:10px 20px; border-radius:10px; font-size:14px; z-index:999; display:none; }
.modal { position:fixed; inset:0; background:rgba(0,0,0,.5); display:flex; align-items:center; justify-content:center; z-index:100; }
.modal-box { background:#fff; border-radius:14px; max-width:480px; width:90%; padding:20px; }
.modal-box h3 { margin-bottom:12px; font-size:16px; }
.modal-box label { display:block; font-size:13px; color:var(--sub); margin:10px 0 4px; }
.modal-box input, .modal-box select { width:100%; padding:8px; border:1px solid var(--border); border-radius:8px; font-size:14px; }
.modal-btns { display:flex; gap:8px; margin-top:16px; justify-content:flex-end; }
/* 素材/AI教练视图 */
.plain-card { background:#fff; border:1px solid var(--border); border-radius:var(--radius); padding:18px; margin-bottom:14px; }
.plain-card h2 { font-size:15px; color:var(--primary); margin-bottom:10px; }
.plain-card .content { white-space:pre-wrap; line-height:1.7; }
.chat-input { display:flex; gap:8px; margin-top:14px; }
.chat-input input { flex:1; padding:10px 14px; border:1px solid var(--border); border-radius:22px; font-size:14px; outline:none; }
.chat-input input:focus { border-color:var(--primary); }
.wa-account:hover { border-color:var(--primary-500); background:#fff; }
/* ===== 移动端响应式（V2 P3 基础） ===== */
@media (max-width: 1180px) {
  .nav { width: 72px; }
  .brand { padding: 0 8px; }
  .nav-item { justify-content: center; padding: 0; }
  .nav-item svg { margin: 0; }
  .nav .logo-text { display: none; }
  #view-overview .nav { width: 224px; }
}
@media (max-width: 900px) {
  .workbench { flex-direction: column; }
  .queue { width: 100% !important; max-height: 38vh; border-right: 0; border-bottom: 1px solid var(--border); }
  .stage-content { flex-direction: column; overflow: visible; }
  .col-chat, .col-ai { max-height: none; width: 100%; }
  .fact-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 640px) {
  /* V5 6.4：客户表格 → 行动卡片（不压缩表格） */
  #view-customers table thead { display: none; }
  #view-customers table, #view-customers table tbody, #view-customers table tr, #view-customers table td { display: block; }
  #view-customers table tr { margin-bottom: 9px; padding: 12px; border: 1px solid var(--line); border-radius: 11px; background: #fff; }
  #view-customers table td { padding: 3px 0; border: 0; font-size: 12px; }
  #view-customers table td:first-child { font-weight: 650; font-size: 13px; }
  #view-customers table td:nth-child(2) { color: var(--text-2); }
  #view-customers table td:nth-child(3), #view-customers table td:nth-child(6) { display: none; }
  #view-customers table td:nth-child(4)::before { content: "我方跟进 "; color: var(--text-3); font-size: 10px; }
  #view-customers table td:nth-child(5)::before { content: "客户回复 "; color: var(--text-3); font-size: 10px; }
  /* V5 移动端 Hero 单列 */
  #ovNext { grid-template-columns: 1fr !important; padding: 20px !important; }
  #ovRhythm { display: none; }
  #ovNextTitle { font-size: 21px !important; }
  #view-coach .plain-card { margin: 0; border-radius: 0; border: 0; min-height: calc(100vh - 64px); }
  #view-coach .chat-input { position: sticky; bottom: 8px; background: #fff; padding: 8px 0; }
  #view-coach #coachBox { max-height: calc(100vh - 180px); overflow-y: auto; }
  #view-materials .plain-card, #view-customers .plain-card, #view-followup .plain-card, #view-boards .plain-card { border-radius: 10px; }
  .nav { display: none !important; }
  body { padding-bottom: calc(64px + env(safe-area-inset-bottom)); }
  .mobile-nav {
    position: fixed; inset: auto 0 0; z-index: 50;
    min-height: calc(64px + env(safe-area-inset-bottom));
    display: grid !important; grid-template-columns: repeat(4, 1fr);
    padding-bottom: env(safe-area-inset-bottom);
    background: rgba(255,255,255,.97); border-top: 1px solid var(--border);
    backdrop-filter: blur(12px);
  }
  .mobile-nav a {
    min-height: 56px; display: grid; place-content: center; gap: 2px;
    font-size: 11px; color: var(--text-secondary); cursor: pointer;
    text-decoration: none; text-align: center;
  }
  .mobile-nav a:active { color: var(--primary-600); }
  .queue-head h2 { font-size: 14px; }
  .btn, .choice-chip { min-height: 40px; }
}

/* V5.3 布局修复：表格列不挤压竖排——横向滚动 */
.table-wrap { overflow-x: auto; }
#view-customers table { min-width: 760px; }
#view-customers th, #view-customers td { white-space: nowrap; padding: 8px 10px; }
/* 工作台窄屏（<1500px）：详情两列改单列——防挤压 */
@media (max-width: 1500px) {
  .stage-body { flex-direction: column !important; }
  .col-chat, .col-ai { width: 100% !important; min-width: 0 !important; }
}
/* 三板斧统计换行（防拥挤） */
.queue-stats { flex-wrap: wrap; }
.q-tabs { flex-wrap: wrap; }
/* 推进区呼吸感 */
.progress-diagnosis { margin-bottom: 12px; }
.nba-card { margin-top: 10px; }
.diag-grid { gap: 12px; }